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Medtech писал(а):китайская фича. кладите пульт поближе к роботу.

Medtech писал(а):Робот всегда при команде с пульта стартует?

Medtech писал(а):Если не секрет, откуда вы знаете что пульт не передаёт сигнал старта?
Мне обычно приносят без пульта или проблема не в автоматическом старте, по этому не знаю что предложить, принесут чувика с пультом проверю ваше утверждение.
Можете запрограммировать чувика пультом на ближайшее время и вынуть батарейки из пульта - будет больше информации, пока только одни умозаключения.

Dear Андрей,

Thank you for contacting Gearbest for repair solution.
We would like to work together to resolve the issue to your satisfaction.
Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html

After the appointment time can not turn off the power switch, after the closure will automatically cancel the appointment time.

And the start signal is issued by the remote control, please keep the remote control near the machine.

Restart machine power reservation will be canceled automatically.

Meet the above conditions and then make an appointment again.

Once you have tried the steps above, please feel free to reply to this message if it still does not work.
Thank you for your understanding and patience.

PS: Please don't return the item before we provided our detail returning address. Otherwise, there is no any compensation for faulty returning.

Best Regards
Zilla
Gearbest Customer Service
http://www.gearbest.com/

Dear Zilla,

Thanks for your reply.
I made all what you said.
Small video: https://youtu.be/pxz3clYRxBM
As you can see in the video, the remote controle plased near device. I didn't switch off device, I pre-set time and timer and wait start.
The device wake-up but doesn't start.
It starts normaly by Remote Contorol .
If I will reset it by power-button, and will pre-set clock and timer again, it will start normaly

Dear Андрей，

We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html
http://www.gearbest.com/about/terms-and-conditions.html

After reviewing your case, it has passed 45 days money back guarantee, but you can send it back for free repair. First, you may check with the post office the cost to return the item before deciding.
After reviewing your case, please review our possible solutions:
1)Return the item to us
You can return the item to us in China as per our terms and conditions indicated in the link above.
Once we receive the item, we will offer a free repair and send the item back to you.
The shipping fee for sending the product back to us will be paid by customers and is not refundable.

2)Keep the item and accept a partial refund on Wallet (credit)
We can offer a partial refund of your product value which is 10 USD on your wallet and exceptionally reward you with extra points (e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc)
The refund will take 24 hours to process and appear in your GB wallet.
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.html
Check out how to use point :http://www.gearbest.com/about/about-points.html
In this case, you can keep the item and do not need to return it to us for this time.

3)Resend the same item with a partial payment
We kindly ask you pay 110 USD for the reshipping and handling fees.
In that case, you will receive the item 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
The delivery information
customers: Andriy Fomenko, shipping address: _________________________
Can you please let me know your decision? You may consult your local post office the cost of returning the item back to us in China before deciding.
I look forward to hearing from you.
Thank you for your understanding.

Best Regards
Zilla
Gearbest Customer Service
http://www.gearbest.com/ 

Dear Zilla,

I think #2 will be more сonvenient for me.

I choose:
2)Keep the item and accept a partial refund on Wallet (credit)

Thanks for you help